Refund policy

We stand behind every product we sell. If you’re not completely satisfied, we’ll make it right with a refund or exchange.

Return Window & Conditions

Most items — 365 Days
Return within one year in new, unused condition with original packaging, tags, and accessories.

Outdoor electronics — 90 Days
Return within 90 days (GPS devices, bike trainers, e-bikes, activity monitors, emergency communication devices, watches, and cameras).

Bikes — 14 Days
Return within 14 days of delivery in unused, like-new condition. A short indoor test fit is fine, but once it’s been ridden outside, it’s not returnable. Bikes must be returned in the original box and packing materials to prevent damage.

Clearance items — Final Sale
Items marked down 50% or more are final sale and cannot be returned.

How to Return an Item

Return by Mail

1. Contact us at (203) 762-8797 or orders@outdoorsports.com to start your return. We’ll provide a prepaid return label where applicable.
2. Pack your item securely in its original packaging to prevent damage. For bikes and oversized items, you may need to arrange return shipping yourself—we’ll let you know when you reach out.
3. Drop it off at your nearest post office or call the number on the return label to schedule a pickup. Once we receive your return, we’ll process your refund within five business days (minus return shipping costs).

Return In-Store
You can also return your item in person at our Wilton, CT store. Stop by during business hours, and we’ll take care of it for you. Click here for store hours and location.

Important Notes

• Original shipping charges, including oversized/overweight or expedited delivery fees, are non-refundable.
• Customers are responsible for return shipping costs unless the item is defective or we made a mistake.
• E-bikes must be returned via ground shipping only due to battery regulations.